Reference

How a18k Handles Your Personal Data

Your account information stays with us — not shared, not sold. When you deposit via bKash, Nagad, or Rocket, the transaction data tied to your account is handled under this policy, and access to it depends on your local law and eligible regions.

Account Data ProtectedbKash & Nagad Transactions CoveredRight to Request AccessRight to Delete Your DataBangladesh-Focused Policy

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PRIVACY CONTACT

Reach Us About Your Data

If you have a question about this policy, want to request your data, or need to report a concern, our support team handles privacy queries directly. You can reach us through live chat on the platform, by email, or via the in-app help section on your phone.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during support hours for privacy queries, data access requests, and account concerns.

Email Support

Send your data request or privacy question to our support address. Include your registered account details so we can locate your record quickly.

In-App Help

Tap the help icon inside the mobile platform. Submit a privacy ticket directly from your phone without switching apps or browsers.

What This Privacy Policy Covers

a18k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you open an account — your name, contact details, and the payment method you use, whether that is bKash, Nagad, or Rocket. We also collect device and session data automatically when you access the platform from your phone

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or browser. This data lets us verify your identity, process your deposits and withdrawals, and keep your account secure. We do not sell your personal data to third parties. We may share it with payment processors — including the local wallet rails you use — and
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with fraud-prevention services, strictly to operate the platform. Data is retained for as long as your account is active and for a period after closure as required by applicable rules. If you are in Bangladesh, your rights under local law apply; eligibility and scope depend on
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your jurisdiction. You can request a copy of your data, ask us to correct it, or ask us to delete it by contacting our support team. We aim to respond to all data requests within a reasonable timeframe.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

How We Protect and Manage Your Data

Security and transparency are built into how we run accounts on a18k. Here is what that looks like in practice — from how we store your data to how you can change or remove it.

Encryption and Storage

Your account data is encrypted in transit and at rest. Payment details processed through bKash, Nagad, or Rocket pass through secure channels and are not stored in plain text on our servers.

Cookies and Device Data

We use cookies and device identifiers to keep your session active across phone and browser. You can manage cookie preferences in your browser settings; disabling them may affect how the platform loads.

Retention and Deletion

We keep your data while your account is open and for a period after closure as required by applicable rules. You can request deletion by contacting support; we will confirm once the process is complete.

Requesting Changes

To correct, export, or delete your personal data, contact support with your account details. We aim to action verified requests promptly and will confirm each step with you by email.

Common Questions About Your Data

Straight answers to what Bangladesh account holders ask most about how their data is handled on a18k.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data automatically when you access the platform.

We share data only with payment processors and fraud-prevention services needed to run the platform. We do not sell your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your account details. We will verify your identity and send your data in a readable format within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your data subject to any retention obligations under applicable rules, and confirm once the process is done.

We retain account data for a period after closure as required by applicable rules. Once that period ends and no legal hold applies, your data is removed from active systems.

Yes. Payment data processed through bKash, Nagad, or Rocket is encrypted in transit and at rest. We do not store wallet credentials or PINs on our platform at any point.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How a18k Handles Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

In-App Help

How We Protect and Manage Your Data

Encryption and Storage

Cookies and Device Data

Retention and Deletion

Requesting Changes

Common Questions About Your Data

01 What personal data does a18k collect when I open an account?

02 Does a18k share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask a18k to delete my account data?

05 How long does a18k keep my data after I close my account?

06 Is my bKash or Nagad transaction data stored securely?

Privacy Policy

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